Shipping policy

Online Shipping Policy

Bear Creek Gifts and Candy Kitchen

Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
During peak seasons (Valentine’s Day, Easter, Christmas, festivals), processing times may extend slightly.
Orders placed after business hours or on weekends will begin processing the next business day.

We offer Standard Shipping and Expedited Shipping options at checkout.
Delivery times are estimates only and are provided by the carrier (USPS, UPS, or FedEx).
Expedited shipping shortens transit time after your order ships but does not guarantee same-day or next-day processing.

Our products are handmade confections and may be sensitive to heat and extreme weather conditions.

During warm months or heat advisories (generally 85°F and above), shipping chocolate items may carry a risk of melting.
We may temporarily delay shipping or recommend alternate delivery options to protect product quality.
By placing an order, customers acknowledge and accept the risks associated with temperature-sensitive items.

We are not responsible for carrier delays caused by:

Once an order leaves our facility, delivery is controlled by the carrier.

Customers are responsible for providing accurate shipping information.
Orders returned due to incorrect addresses may incur additional reshipping fees.
We are not responsible for lost packages due to address errors submitted at checkout.

Please inspect your package upon arrival.
If damage is visible, document it immediately with photos and contact us within 48 hours of delivery.
Claims submitted outside this window may not be eligible for review.

Due to the nature of our products:

All food sales are final
We do not accept returns or exchanges on edible items unless an error occurred on our end.

If we made a mistake with your order:

Contact us within 48 hours of delivery
Include your order number and clear photos
We will review the issue and work with you on a fair resolution.

While we do our best to meet requested timelines:

We do not guarantee delivery by specific dates, including holidays or events.
We recommend ordering early, especially for gifts or special occasions.

If you have questions about shipping or your order, please contact us directly through our website or social media channels.