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Shipping policy

Online Shipping Policy

Bear Creek Gifts and Candy Kitchen

Shipping Area

We currently ship to the continental United States only. We do not ship to Alaska, Hawaii, U.S. territories, or international destinations.

Standard Ground Shipping

Ground shipping rates are based on the qualifying merchandise total calculated at checkout. All prices below are in U.S. dollars. Tracking is provided.

Merchandise total Ground shipping
Below $20.00 $10.99
$20.00–$29.99 $14.99
$30.00–$39.99 $16.99
$40.00–$49.99 $18.99
$50.00 or more FREE

Orders below $50 may use paid Standard Ground Shipping or paid Express shipping when available for the order and destination.

For qualifying orders of $50 or more, select Standard Ground Shipping at checkout to receive free shipping. No discount code is required.

Express shipping

Express is an optional paid shipping method, including on orders of $50 or more. Express rates are based on the shipping weight calculated at checkout.

Shipping weight Express shipping
Up to 2 lb $14.99
Over 2 lb through 4 lb $16.99
Over 4 lb through 6 lb $18.99
Over 6 lb through 8 lb $20.99
Over 8 lb through 10 lb $22.99
Over 10 lb $24.99

Available shipping methods and the final shipping charge are displayed at checkout before you complete payment.

Free Shipping

Orders of $50.00 or more qualify for free standard shipping within the continental United States. Free shipping is applied automatically at checkout.

Order Processing Time

  • Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays).
  • During peak seasons (Valentine's Day, Easter, Christmas, festivals), processing times may extend slightly.
  • Orders placed after business hours or on weekends will begin processing the next business day.

Shipping Methods & Delivery Times

  • We offer Standard Shipping and Expedited Shipping options at checkout.
  • Delivery times are estimates only and are provided by the carrier (USPS, UPS, or FedEx).
  • Expedited shipping shortens transit time after your order ships but does not guarantee same-day or next-day processing.

Weather & Temperature Disclaimer

Our products are handmade confections and may be sensitive to heat and extreme weather conditions.

  • During warm months or heat advisories (generally 85°F and above), shipping chocolate items may carry a risk of melting.
  • We may temporarily delay shipping or recommend alternate delivery options to protect product quality.
  • By placing an order, customers acknowledge and accept the risks associated with temperature-sensitive items.

Shipping Delays

We are not responsible for carrier delays caused by:

  • Weather events
  • Mechanical or logistical carrier issues
  • Incorrect or incomplete shipping addresses
  • Holidays or peak shipping periods

Once an order leaves our facility, delivery is controlled by the carrier.

Incorrect or Incomplete Addresses

  • Customers are responsible for providing accurate shipping information.
  • Orders returned due to incorrect addresses may incur additional reshipping fees.
  • We are not responsible for lost packages due to address errors submitted at checkout.

Damaged Packages

  • Please inspect your package upon arrival.
  • If damage is visible, document it immediately with photos and contact us within 48 hours of delivery.
  • Claims submitted outside this window may not be eligible for review.

Perishable & Food Items

Due to the nature of our products:

  • All food sales are final
  • We do not accept returns or exchanges on edible items unless an error occurred on our end.

Order Issues or Errors

If we made a mistake with your order:

  • Contact us within 48 hours of delivery
  • Include your order number and clear photos. We will review the issue and work with you on a fair resolution.

No Guaranteed Delivery Dates

While we do our best to meet requested timelines:

  • We do not guarantee delivery by specific dates, including holidays or events.
  • We recommend ordering early, especially for gifts or special occasions.

Contact Us

If you have questions about shipping or your order, please reach us directly:

We're happy to help Monday–Friday during business hours.